Shipping policy

At Girnar Ayurvedic Pharmacy Pvt. Ltd., we ensure that every order is processed, packed, and delivered with the highest level of care. This Shipping Policy outlines how we manage order timelines, packaging standards, shipping charges, tracking, and delivery concerns.

1. Order Processing

Once your order is successfully placed, it immediately enters our secure processing system. Our team thoroughly checks product availability, quality, and packaging before dispatch.

Key points:

  • Standard processing time: 1–2 business days
  • Orders placed after 5 PM IST are processed the next working day
  • No processing on Sundays or public holidays
  • Additional processing time may be required during:
  • Festive seasons
  • High-sales periods
  • Promotional campaigns

2. Packaging Standards

We follow stringent packaging guidelines to ensure that your products arrive in ideal condition.

Our packaging includes:

  • Tamper-proof sealing
  • Moisture-resistant outer protection
  • Shock-absorbing padding for delicate products
  • Durable, hygienic materials compliant with industry norms
  • Multiple layers for added safety during transit

3. Delivery Timelines

Delivery durations vary based on your location and the efficiency of our courier partners.

Estimated timelines:

  • Metro Cities: 3–5 business days
  • Tier-2 Cities: 5–7 business days
  • Remote / Rural Areas: 7–10 business days
  • Possible delay factors include:
  • Weather disturbances
  • Natural calamities
  • Strikes or transport halts
  • Courier network limitations

4. Shipping Charges

Shipping fees are calculated transparently and displayed during checkout.

Important details:

  • Applicable shipping charges (if any) appear before final payment
  • Free shipping may be offered during:
  • Special promotions
  • Festival periods
  • Orders above a certain value
  • No hidden charges are applied at any stage

5. Tracking Your Order

Once your order is dispatched, you will receive complete tracking details.

You will receive:

  • A unique Tracking ID
  • Courier partner name
  • A live tracking link to monitor your shipment

You can:

  • Check your order status anytime
  • Track movement from dispatch to delivery
  • Receive real-time updates wherever available

6. Delivery Issues

Sometimes, delivery may fail or be delayed due to reasons beyond our control.

Common non-delivery reasons:

  • Incorrect or incomplete delivery address
  • Inactive or unreachable phone number
  • Customer unavailability at delivery time
  • Address falling in a non-serviceable area

If a package returns to us:

  • Re-shipping charges may apply
  • We will contact you to confirm further instructions

7. Damaged or Tampered Packages

We take all damage-related concerns seriously and resolve them promptly.

If your parcel appears damaged or tampered with:

  • Refuse delivery immediately, OR
  • Accept the parcel but record a complete unboxing video
  • Contact us within 24–48 hours of delivery

This documentation helps us:

  • Verify the issue quickly
  • Process a replacement or resolution efficiently