CUSTOMER FAQ'S
Are Girnar products made from natural ingredients?
Yes. Every Girnar product is made using real, carefully sourced herbs and natural ingredients - like Lauki, Onion, Bhringraj, and Aloe Vera - with no harmful shortcuts.
How long has Girnar been making herbal products?
Girnar has been making traditional herbal products for over 30 years, starting in Gujarat and now trusted by more than 1 lakh families across India.
Are Girnar products safe for regular use?
Yes, all Girnar products are lab-tested and made in GMP-certified facilities, so they're safe for everyday, regular use.
Do Girnar products suit all skin and hair types?
Most Girnar products are formulated for general use and suit most skin and hair types. For specific concerns like sensitive skin or scalp conditions, we recommend doing a patch test first or checking the product description for suitability.
How long does delivery take?
Orders are usually delivered within 5-7 business days, depending on your location. You'll get a tracking link once your order ships.
Is shipping free?
Yes, shipping is free on all orders above ₹499.
What is your return policy?
We accept returns and exchanges within 30 days of delivery. Products must be unused and in original packaging to be eligible.
How can I track my order?
You can track your order anytime using the "Track Order" link in the footer, or through the tracking link sent to your email after shipping.
Are Girnar products tested on animals?
No, Girnar products are not tested on animals.
How do I know which product is right for me?
You can shop by concern (hair, face, skin, body) on our homepage, or reach out to us directly at girnarsocial@gmail.com or +91 9157618576 for personalized recommendations.
Do you offer combo packs or discounts?
Yes, we regularly offer combo packs and seasonal discounts - check our "Exclusive Offers & Combos" section on the homepage for current deals.
Are your fragrances (Follow Fragrances) and cosmetics also natural?
Follow Fragrances and our cosmetic range are crafted with quality ingredients, though formulations vary by product - check individual product pages for full ingredient details.